Services

IT Optimizers® is a consultancy which provides services to develop comprehensive information management solutions, align information technology, drive technology enabled process improvements, foster management systems development and organizational change in the health care industry.

Our clients include nationally recognized health systems, health plans, delegated risk and disease management companies, medical centers, academic care organizations, hospitals, multi-hospital systems, pediatric health systems and large organized physician groups.

Our functional practice areas are highly integrated, and broadly classified into information technology, organization change management, and resource recruitment and management.

Information Technology

• Distinction in organization wide information management governance, organization and competency development, political and cultural analysis, strategy-to-technology alignment, realistic solution approaches, objective alternatives analysis, decision framing and facilitation, performance based technology contracting
• Unique capabilities in clinical and physician informatics, quality reporting and management, patient safety technologies, revenue cycle and pay-for-performance, e-Health capabilities, organization and community wide electronic health records, self-serve consumer, member and patient systems, service line information systems and diagnostic medical image informatics
• Superior abilities in traditional revenue, financial, clinical, decision support, electronic commerce, data warehouse, operational reporting, and data exchange systems
  

Our approach includes:

• Systems Development Lifecycle Management
   
  • Strategic, Long-Range Planning
  • Tactical, Near-Term Planning
  • Future State Visioning, Architecture and Design
  • Feasibility, Cost-Benefit and ROI Analysis
  • Technology and Application System Vendor Selection
  • Performance Based Technology Contracting
  • Implementation and Process Redesign
  • Ongoing Process and Solution Optimization
     
• Organization Transformation
   
  • Information Management Governance, Organization and Competency Development
  • Process and Function Driven Change Management
  • Technology Enabled Process Redesign
  • Feasibility Analysis of Outsourcing, Select Sourcing and ASP Alternatives
  • Interim Management
    • Program or Project Office
    • Chief Information Officer
    • Chief Medical Information Officer
  • Project Staffing with Subject Matter Expert

Organization Change Management

Information Technology is undeniably a critical success factor in today’s health care industry, whose role is rapidly expanding to drive innovation and market presence. But information technology initiatives must be executed within an organization environment and management structure which thrives and fosters change in all areas, enabling a dynamic, adaptive leadership style.

Our organization change management process has expanded beyond information technology to encompass management initiatives in marketing, finance, strategic partnerships, service and product expansion, operational performance excellence, human capital and workforce performance, service excellence, accountability management, clinical services quality management, facility construction, and management development. Based on a comprehensive, structured process, we develop a change master plan for the organization, starting with executive leadership and evolving to include all levels of management and supervisors. Our process includes detailed analytics, culture assessment, leadership self-assessment, change capacity analysis, benchmarking and group exploration facilitation.

Our approach includes:

• Organization Change Management Master Plan Development
   
  • Ensures activities are aligned with the organizations strategic and operational business goals
  • Establishes a clear organization leadership future state and pathway to success
  • Lays out a coherent, reasonable strategy for implementation
  • Determines feasibility of the overall change effort
  • Prioritizes activities across the organization
  • Identifies resource requirements and constraints
  • Assesses initiatives, organization risk and establishes a risk management approach
  • Defines accountabilities
  • Determines enabling management systems development requirements
  • Identifies major issues, precedents, linkages and sufficient conditions for success
     
• Organization Change Management Implementation Support
   
  • Ongoing Facilitation, Guidance and Process Management
  • Interim Management
    • Change Management Officer
    • Analytics Project Staffing
    • Management Systems Development
  • Knowledge Sharing and Best Practices Benchmarking
  • Online Change Management and Project Collaboration Toolset Implementation Support and Monitoring

Resource Recruitment and Management

Our Resource Recruitment and Management Services are an extension of our recruitment practice and a convergence of our information management and organization transformation services. We find, hire, develop, and retain informatics professionals to help you achieve your organizational and team goals. Our focused process will produce managed and sustainable success in your organization’s health information technology function. Read Brochure

Our approach includes:

• Strategy
   
  • Based on an analysis of your organization and our experience in resource management, we create a framework for success. Our strategy is driven by your goals.
  • We will develop staffing levels and skill requirements to achieve your goals after understanding, documenting, and assessing the management and technical environments.
     
• Resources
   
  • Our “recruiters” are seasoned Client Service Executives who have managed information systems departments as a CIO, managed complex PMO functions, or coordinated complex information system projects. They engage in a targeted talent recruiting process and select talent based on their proven evaluation techniques and intuition.
  • Candidates can be hired directly by our clients or hired by us on a “temp to perm” basis. We will manage the transition to a blended resource team.
  • Interim hiring and management by IT Optimizers® may allow for capitalization of initial resource costs by an organization, an evaluation period for the resource, and specific training and development by us.
  • Candidate placement skills are enhanced through specific training and certification in our Fulcrum Series Methodologies. The organization benefits even if Fulcrum is not licensed by the organization. Many concepts and principles of Fulcrum represent solid individual information management practices and project management standards.
     
• Results
   
  • We can manage the group to success, including the alignment and training of existing organization resources that become part of the new structure. Alternately, our client organization can manage the resources directly or IT Optimizers® can provide periodic oversight and guidance.
  • Our approach and pricing are flexible to meet the unique demands of our client organizations.
  • We can provide oversight for your Project Management Office. We will leverage our experience to provide high retention rates and remarkable continuity in your evolving organization.
  • We will also manage the performance of your new function. This process is about continuous improvement, not merely meeting expectations. We will continue innovating and fostering intense productivity for the duration of our relationship with you

^ top of page